Why Apply?

If you’re a car enthusiast looking for an opportunity with a well-established company in the automotive aftermarket, we encourage you to leave your contact information with us for future openings. Our brand new headquarters in Atlanta, GA is probably one of the coolest work environments in the industry and best of all, we maintain a strict no suit and tie dress code!

We invite you to fill out an application!

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Open Positions

The Retrofit Source, LLC. keeps growing strong and growing fast. The leader in e-commerce aftermarket headlights is searching for more ROCKSTARS to add to its team of Customer Service Representatives.

The right candidate would be exceptional at communication and have experience with taking inbound customer support calls, professionally handling client questions while keeping an upbeat attitude.

Your Key Roles & Responsibilities:

· Assisting customers with pre and post-sale expertise via phone, email, and/or online chat.

· Provide appropriate product recommendations, utilizing your professional expertise.

· Accepting and processing orders.

· Answering technical questions on installation and/or troubleshooting when needed.

· Continued education on all products including Headlight Revolution, Morimoto, Xenon Depot, GTR Lighting, Profile Performance and any other new products we may obtain in the future.

· Continued education on all our software in order to best serve our client. These may include, but are not limited to Zen Desk, Slack, Monday, product websites and ordering systems.

· Active Listening and Active Learning. We expect our customer service reps to provide full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and taking the time to learn new information for both current and future problems and decision-making.

· Critical Thinking! It is imperative that our customer service representatives use logic and reasoning to best assist a client in resolving any difficult situations or issues with our product line or services.

· Reading, Writing, and Speaking Appropriately! Our TRS customers expect us to not only understand their needs by reading their emails or listening to their calls but be able to communicate solutions appropriately whether in writing or verbally as well.

· Resolve customers’ service or billing complaints by handling it directly or getting them to the appropriate team to handle it.

· Double Check. It’s always good to double-check yourself before giving a customer the wrong information pertaining to their order or product.

· SELL! It’s not just about the customer service, we need to educate our customers on our products and sell them the best options.

If this sounds like you then we welcome your resume and applications. You may also email your resumes directly to careers@theretrofitsource.com

Requirements: H.S. Diploma/GED

Pay: $14

Benefits: Medical Dental Vision Life 401K

Hours: 40

The Retrofit Source, LLC is looking to add to their team of ROCK STAR Warehouse Associates.  This team of men and women are a huge asset to TRS and they all work really hard to ensure that our customers get their product on time and that TRS is fully stocked on all the items it needs to supply our customers. They are the heart of the warehouse. Our Rock Star team is cross functional and they work together to complete all the picking, packing, shipping, receiving and inventory needs. If you would like to join our team of ROCK STAR AUTOMOTIVE HEADLIGHT LOVING Individuals then we welcome you to send your resume to careers@theretrofitsource.com or obtain an application by emailing careers@theretrofitsource.com.


Warehouse Associate

 

            Your purpose at TRS is to ensure that you utilize team work to complete all job responsibilities from packing, picking, receiving or any other warehouse task that is needed. 

Responsibilities:

§  Ensuring that all tickets are filled and accurate.

§  Ensuring that you are Labeling specific inventory items

§  Ensuring that you are Following proper loading and safety procedures

§  Ensuring that you are Putting deliveries away in the appropriate areas

§  Ensuring that you are Stacking deliveries into the delivery vehicle(s) as needed

§  Ensuring that all inventory has accurate count

  • Assemble cardboard or wooden containers or select pre-assembled containers
  • Insert items into containers
  • Route items to various departments
  • Examine incoming shipments to ensure they meet specifications
  • Operate lift truck or hoist shipments from shipping and receiving platform to storage area
  • Assist management in recycling material in the warehouse
  • Cooperate with representatives from other departments in the organization to provide warehouse information as requested
  • Perform regular material warehouse audits to ensure that material is undamaged and maintained neatly throughout the warehouse
  • Advise management of cycle count issues on a timely basis
  • Ensure that all documents and material received in the warehouse are of satisfactory quality
  • Safely utilize forklifts or jacks to move warehouse materials according to proper safety instructions and as directed (must have approval and certification to utilize forklifts)

§  Verify outgoing shipments and prepare items for shipment.

§  Determine method of shipment, by utilizing the TRS shipping procedures, routes, and rates.

§  Affixes shipping labels on packed cartons, boxes, or shipping bags.

§  Assembles cardboard or wooden containers for shipping purposes.

§  Inserts items into containers, using spacers, filler and protective padding as needed.

§  Covers crates or binds boxes with appropriate tapes, fasteners or adhesives.

§  Stamps identifying information and shipping instructions onto crates or boxes

§  Posts weight and shipping charges.

§  Examines outgoing shipments to ensure shipments meet specifications.

§  Maintains inventory of shipping materials and supplies.

§  You may be asked to complete other tasks to assist with other departments within the warehouse at your supervisors discretion.

 Physical Demands:

       May be required to stand for long periods of time

       May involve some repetitive motions

       Must be able to lift up to 50 pounds

       May also engage in frequent bending, stooping, squatting, pushing and pulling of parts and part containers

       Due to the open environment of the warehouse, must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold

 

Requirements:

       Understand and follow basic verbal and written instructions

       Effectively communicate information and respond to questions from various levels within the organization

       Possess basic mathematical skills: addition, subtraction, multiplication and division

       Must be able interpret documents such as operating and maintenance instructions, safety rules, and procedure manuals

       Must have a working knowledge of Internet software usage, order processing systems, inventory software and word processing software

       Must be knowledgeable in warehousing procedures

Benefits: Vision Dental Medical Paid Time Off Life Accidental 401K

Hours: 40

The Retrofit Source, LLC. "TRS", is seeking an upbeat, results-driven, and responsible Warranty Returns Associate. This person will be responsible for processing warranty returns, external issues with products, document problems found with products, communicate with engineering & customer service.


The Retrofit Source, LLC. is the leading in e-commerce automotive headlights. Our employees are what drive us to continue to grow with innovation in the automotive lighting industry. The ideal candidate would have some knowledge of automotive parts including automotive lighting. The candidate would be able to work in a team environment that is fast-paced and customer-oriented.


Responsibilities:

  • Determine root cause of warrantied product issue using benchtop troubleshooting tools.
  • Unpack returned merchandise, inspect package condition and assess paperwork sent in with return.
  • Refer to customer’s stated complaint and test product to confirm reported issue.
  • If possible, resolve the issue using knowledge of simple lighting electronics.
  • Input clear notes on findings in internal computer systems, communicating return reasons, product disposition, and recommended next steps.
  • Sort products into disposition categories based on defined criteria.
  • Identify opportunities for product quality improvement and report them to engineering.
  • Data entry as needed.
  • Maintain a safe and organized work environment at all times.
  • Other tasks as required to meet team goals.

 

Requirements: Requirements: Understand and follow basic verbal and written instructions Effectively communicate information and respond to questions from various levels within the organization Possess basic mathematical skills: addition, subtraction, multiplication and division Must be able to interpret documents such as operating and maintenance instructions, safety rules, and procedure manuals Must have a working knowledge of Internet software usage, order processing systems, inventory software, and word processing & spreadsheet software The ability to give attention to detail is a must Desired Attributes: Basic understanding of automotive electronic systems. Familiarity with automotive testing and troubleshooting. Passion for the automotive aftermarket. Physical Demands: May be required to stand for long periods of time May involve some repetitive motions Must be able to lift up to 75 pounds May also engage in frequent bending, stooping, squatting, pushing and pulling of parts and part containers Due to the open environment of the warehouse, must be able to work in various weather and temperature conditions to include extreme heat, humidity, and cold To see more about The Retrofit Source, LLC. go to www.theretrofitsource.com

Pay: $14-$15

Benefits: Medical, Dental, Vision, Life, Accident, 401K

Hours: 40

About The Role

The Retrofit Source (TRS) is seeking an experienced, results-driven SEO Strategist who will be responsible for overseeing and developing projects that increase the organic visibility of our websites. TRS is expanding our SEO investment and this role will have a high degree of autonomy and ownership to help shape SEO strategy and projects. This person will be responsible for translating search strategies and techniques, competitive/market data, and business trends into actionable initiatives. The SEO Strategist will ideate and execute local, mobile, technical, and general SEO campaigns across the full portfolio of brand and eCommerce sites. This role will also work cross-functionally with key stakeholders in product, marketing, and IT/Ecom to ensure SEO best-practices are applied across the business.


This candidate is a leader in product page development and an SEO-focused eCommerce content specialist passionate about growing our brands, driving qualified traffic to our product pages and brand stores, and promoting consumer sales through informative, highly-converting product page content. The ideal candidate will be comfortable with splitting time between SEO and content writing/optimizing responsibilities. The SEO specialist should be well-versed in Google shopping and Amazon as well as other eRetail algorithms and the factors that contribute to a listing’s success to rise in rankings. Strong knowledge of keyword research to identify relevant keywords for both consumer-facing copy and back-end search terms is key. 


What You’ll Do

·        Translate emerging local, mobile, and technical SEO strategies into actionable initiatives with clear objectives and measurable success goals

·        Using leading tools to analyze keyword, traffic, user and business trends to gain insight and take action

·        Research, collect data, and understand the consumer decision logic for our products

·        Communicate features & benefits in clear, concise ways that resonate with buyers

·        Optimize existing products listings (titles, bullets, description, metadata) to better incorporate relevant search terms

·        Leverage SEO and paid search performance to identify relevant keywords

·        Work closely with the product team creatives to ensure copy tone and style are consistent with brand visual tone and style guides

·        Collaborate with media team as needed to provide strategic recommendations

·        Help design SEO experiments and test new strategies and opportunities for growth

·        Lead, manage and execute SEO projects that involve cross-functional stakeholders

·        Grow the business through technical SEO, data analysis, and various optimizations

·        Understand each department’s SEO needs and evangelize SEO internally

·        Establish short and long term performance metrics and KPIs around SEO, own reporting

 

Requirements: Qualities We’re Searching For · Passionate & curious problem-solver: someone who is genuinely curious about how and why people search, extremely knowledgeable about SEO best practices and trends, and relishes in the analytical and technical depths of the industry. · Extremely detail-oriented: but can also see the forest from the trees, balancing the intricacies of SEO with the larger company objectives. · Quantitative and pragmatic: you have a data-driven approach to making decisions. · Analytical, tactical & strategic: experience building a strategic and tactical plan based on analyzing lots of data. · High ownership: autonomous and takes pride in your work, has a sense of urgency and perseveres through difficulty to deliver high-quality results. · High initiative: An ambitious go-getter who takes initiative without being asked and over-delivers on your promises. · Excellent communicator: ability to clearly communicate and evangelize SEO across all levels, particularly through data. · Results-driven: Focused on achieving results, setting ambitious goals, and able to prioritize appropriately by understanding the balance of value. · Innovative: constantly focused on improving, growing, and coming up with new ways to grow and propel the business. · Teamwork & positive attitude: works collaboratively with a positive and can-do approach to opportunities and challenges to get the right things done quickly. Ideal Qualifications · BA/BS degree or equivalent experience (preferred in a quantitative field such as economics, mathematics, statistics, or computer science/engineering) · Demonstrable track record of success at driving significant results & business growth. · 5+ years of in-house SEO experience with an enterprise-level eCommerce site (i.e. tens of thousands of pages, thousands of products across multiple categories) · Advanced Excel skills required · Experience with Google Analytics and SEMRush required · Experience with NetSuite SuiteCommerce required · Experience with SQL, JavaScript, CSS, or other coding languages strongly desired · Automotive enthusiast aftermarket interest and experience greatly preferred · Ability and willingness to work full-time in our Atlanta, GA headquarters Compensation & Benefits · Commensurate with experience and performance. · Full medical, dental, vision packages · Flexible vacation policy; work hard and take time when you need it · Retirement plan with company match (401K) · The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

Pay: Negotiable

Benefits: Medical Dental Vision Life Accidental 401K