The Retrofit Source Experience

Without exception, we’ve dedicated ourselves to the art of the Happy Customer. We’re honored to have received affirmation with some pretty kind words...

The Word on the Street

02.16.2013

“I ordered. The Morimoto 5five hid's for my heads and fogs on a 2007 Dodge Ram 2500 through another vendor of TRS. I received the systems about two weeks later due to a backorder issue around Christmas. When I received the package I was pleasantly surprised with the quality if the kit. It was properly packed and protected. The wiring harnesses had a braided material on the wire bundles and heat shrink wrapping at all of the plugin/ wiring connections. I also received a Mopar specific wiring harness along with the Morimoto generic harness. The install took approximately 2 hours but would have been quicker had it not been my first bi xenon install. After installing the lights and harness I ended up finding that I had a problem with the wiring harness due to it having been part of a batch of harnesses which had been wired improperly. After contacting the vendor, I was able to make contact with Matt Kossoff via email and he promptly responded and via email I set up a date to got to their Atlanta, Georgia office to receive assistance with my wiring issues. On Friday, February 15, 2013 at around 10:00 am I arrived at the office. I wanna say these guys are jam up as far as customer service goes. When I entered the shop everyone appeared to be busy with other things but as soon as they heard the door open everyone stopped what they were doing and Andrew Powers asked me if I needed any help. I asked if Matt was available and Andrew advised me that he currently wasn't and asked if I was having issues with my Dodge. I was impressed that even though Matt wasn't available, that the other guys knew that I was coming. Andrew assured me that he was familiar with the Dodge harness issues and that he should have no issues pinpointing the problem and getting me fixed up. We then went out to the truck and after getting some tools and removing the headlights, Andrew advised that there was a wiring issue that would need to be re-wired. Next I met Nate Brick who was described by Andrew as the "wiring guy". Nate was a nice guy and he completely rewired one of my factory connectors (I broke it) and both sides of the problem harness in a very short time period. During this process I was impressed with the friendliness of Andrew and Nate as we talked of non work related topics and it was a really cool interaction which was more than I expected especially from such a notable company. These guys answered all of the questions I had and truly gained a dedicated customer. I will go directly to them in the future when I make future purchases for a retrofit kit and led light bar for my Dodge as well as a retrofit for the Jeep my wife is looking to buy. As far as the hid's go I first used them last night with no more issues and they really throw some light, so much that it is a completely new driving experience. I look forward to dealing with these guys in the future. And a big thanks to Andrew and Nate.”

— Bryson-Taylor Banks
04.21.2010

“Time and again Matt and Nate have been helpful answering any questions as thoroughly as possible. It's obvious that customer satisfaction is their number one priority. While prices may be higher than eBay, you can't beat the quality of TRS products or even the staff. On one occasion I purchased the clear lens upgrade for the RX AFS projectors and was frustrated with the output quality. Investigating further I realized I had installed them incorrectly and was missing the adapter ring. I informed Matt that I wanted to purchase a pair but instead he sent them out to me for the petty cost of a few bucks to cover shipping, even though I didn't actually purchase the "proper" kit. Another time I had purchased the Apollo shrouds for a project. Instead of getting the shrouds I ordered I got something that looked like the Apollo shrouds. Apparently the supplier sent TRS the wrong shipment. Matt let me keep the shrouds and sent me a set of Apollo shrouds free of charge. It's an experience like this that keeps me coming back.”

— Szymon Mudrewicz
03.26.2012

“Very good, replaced any bad parts without question and best customer service I've had with aftermarket parts.”

— dominic carlevale
06.23.2011

“I got the Morimoto Mini H1 projectors and man are they a world of difference compared to the ebay plug and play kit i once had, I don't know how i ever drove without a proper set up and thanks to the team at TRS i have the best set up ever only wish i could add more stars!”

— Kristian Needham
05.08.2012

“These guys are awesome! I've never done a retrofit before and they were pleasantly patient enough with me to answer all my questions, from what I needed to basic install questions that I had. Their customer support is superb; I called twice to expectide both my orders for overnight delivery and they answered the phone after one ring. Both my orders were received next day and shipped securely. I have nothing but great things to say about these guys and this company. Will definitely come back here for any future retro's!!”

— Josh bender
07.04.2014

“I have been 'window shopping' for HID systems on the internet for several years. Now I have a car worth putting them into & The Retrofit Source was my first choice for two reasons: 1) I have never read a bad review about them 2) They are still around! Cheap sources for HIDs come & go, but it's tough to get any returning customers when you sell crap. TRS is still in business because they sell quality products AND stand behind what they sell 100%. My package shipped to Canada in very good time, the install was a breeze due in part to their helpful online reference material... and the end result is FANTASTIC!!! They are very pleasing to look at and super bright! TRS has made me a customer for life!”

— Paul
04.23.2014

“In case you're wondering, the acronym in the title stands for The Only Legit Place For Retrofit Supplies. Which this is obviously. I mean, any projector you might ever want ever, a full range of accessories and helpful documents, and most importantly, real people with a real interest in helping you - yes, YOU - succeed at your headlight hack job. Don't even think twice about doing business with these guys. Just do it. Your grandkids will thank you someday.”

— Vincent
02.28.2014

“I just finished the install on my 2008 Trailblazer SS and it was one of the easiest mods I've ever done. To start when I ordered my kit every question was answered which allowed me to pick my setup. It was shipped and received very quickly. the install was very simple and very easy to do with the online instructions. my kit looks factory and my truck looks amazing. ”

— Michael
04.21.2010

“Alothough the retrofit kits here seem pricey compared to your ebay bargain hunter special, theyre 100% worth it. Before i bought the kit (TSX stage 3 kit) my headlights look like two maglights taped to the front of my truck with dying batteries. After fitting the kit into my headlights its almost like seeing daylight in front of my truck. I had some problems in the beginning of my retrofit and burned out a ballast and bulb due to my own installation malfunction. I emailed them back and they helped me out and got everything taken care of for a really great price. Ive recommended this site to many people on different forums and would continue to recommend them to anyone looking for products like this. Overall ive been completely satisfied with this site as well as the people involved with it. 100% recommended, Luke Costa , CT”

— Luke Costa
10.15.2012

“Excellent product as advertised. Not only are the HID bulbs better than competitors... they were actually cheaper! Will definitely purchase again for replacement bulbs in the future!!!”

— Stephan Haas